Re:amaze to HubSpot

Service Hub Migration

Without Losing Data

Move from Re:amaze to HubSpot Service Hub with a structured migration that preserves your conversations, customer profiles, Workflows, FAQ content, and Shopify-tied order history - and graduates your business to a service platform that scales beyond e-commerce SMB support.

Trusted by 50+ healthcare organizations

Re:amaze to HubSpot to HubSpot Migration

Teams that leveled up their development with HubXpert

The Problems

Why Migrate from

Re:amaze to HubSpot?

These are patterns we see in nearly every Re:amaze account once a business outgrows the e-commerce SMB playbook or wants to consolidate the sales-marketing-service stack.

Built for E-Commerce SMBs, Strains Beyond That Scope

Re:amaze was built for small-to-mid e-commerce teams - Shopify, BigCommerce, WooCommerce stores with single-digit-to-double-digit agent counts. The friction starts when you grow into multi-region operations, B2B service, complex account hierarchies, or workforce management that the platform's data model doesn't natively support.

GoDaddy Acquisition Reshaped Roadmap Pace

Re:amaze was acquired by GoDaddy in 2020, and product investment since has been steady but measured. Customers comparing Re:amaze to actively-invested platforms like HubSpot, Intercom, or Front often notice slower feature delivery and a roadmap shaped by GoDaddy's broader SMB strategy rather than Re:amaze-specific growth.

Customer Profile Split Between Re:amaze and Shopify

Re:amaze is service-only. Sales runs in Shopify (or a separate CRM). Marketing runs in Klaviyo, Mailchimp, or HubSpot Marketing Free. Customers exist in three databases with sync logic stitching them together - and gaps showing up exactly when you need the full customer picture.

Reporting Stays at Operational Service Metrics

Conversation volume, response time, resolution time, CSAT - all there. Customer lifetime value tied to service quality, revenue impact of resolution depth, retention from satisfaction - limited to absent. Reporting answers operational questions, not strategic ones.

Smaller Integration Ecosystem Outside Core E-Commerce

Re:amaze's Shopify, BigCommerce, WooCommerce integrations are solid. The broader integration ecosystem - workforce management, advanced analytics, B2B tooling - is smaller than enterprise-focused platforms. Many integrations require Zapier as a middle layer.

The Real Cost: SMB Service Plus the Rest of Your Stack

Re:amaze's pricing is genuinely competitive for e-commerce SMB support. The total stack - Re:amaze plus a separate CRM plus Klaviyo or Mailchimp plus analytics - usually adds up to more than HubSpot Service Hub Professional, which includes CRM Free and Marketing Hub Free on the same platform.

Hubspot Users

How Many Businesses Are Moving to HubSpot?

The amount is a lot in the last 12 years. It is very obvious why businesses are moving or migrating.  

HubSpot offers an easy to use high growth & fast deploy CRM platform that build for scale. You’ll find everything you need to run your business.

Request a Quote

The SOLUTION

What We Migrate from Re:amaze

(Core Data & Assets)

Most migrations move conversations and break the Shopify integration. We migrate the full depth of your Re:amaze account - conversations, customer profiles, Workflows, FAQ content, and the e-commerce engagement that gives every interaction context.

Tickets, Conversations & Customer Data
- Conversations across all channels - email, chat, social, SMS, video - with full message history
- Customer profiles translated to HubSpot Contacts
- Shopify (or other e-commerce) order history preserved on the contact record
- Custom fields and customer attributes mapped to HubSpot properties
- Internal notes, mentions, and team assignments
- Tags consolidated into HubSpot properties and lists
- CSAT survey responses and customer satisfaction history
Macros, Workflows & Automations
- Workflows (Re:amaze's automation rules) rebuilt as HubSpot Workflows
- Auto-responders translated to HubSpot Workflows with email templates
- Macros translated to HubSpot Snippets and Canned Responses
- Auto-assignment and routing rules rebuilt natively
- Chatbot flows translated to HubSpot Chatflows and Breeze AI
- Status-change automations rebuilt as HubSpot ticket property automation
- Push Campaigns (Re:amaze's outbound messaging) translated to HubSpot Marketing Email
Knowledge Base, SLAs & Agent Setup
- Custom fields, response templates, and team-level settings mapped to HubSpot configuration
- Brands (Re:amaze's multi-brand setup) translated to HubSpot multi-brand support
- Teams, roles, and permissions migrated to HubSpot Teams
- Business Hours and out-of-office settings rebuilt in HubSpot
- FAQ articles migrated to HubSpot Knowledge Base
- Chat widget customization and behavior rules rebuilt for HubSpot Conversations
- SLA targets rebuilt with HubSpot's SLA features
Channels & Integrations
- Shopify integration kept as primary e-commerce platform with HubSpot's deep Shopify integration
- BigCommerce, WooCommerce, Magento integrations rebuilt against HubSpot
- Klaviyo / Mailchimp marketing data folded into HubSpot Marketing Hub
- Live chat - replaced with HubSpot Conversations or kept with chat-platform integration
- Social channels - Facebook, Instagram, Twitter messages reconnected to HubSpot Conversations
- SMS - Twilio reconnected to HubSpot via native integration
- Video - Re:amaze Cues video customer service replaced with HubSpot's video features or kept with integration

BENEFITS

Benefits of Migrating

From Re:amaze to HubSpot

Migrating off Re:amaze is about consolidating your service, sales, and marketing data onto one platform that scales beyond the e-commerce SMB use case.

One Contact Record Across Sales, Marketing, and Service

Support agents see deals, marketing engagement, and the customer's full history. Marketing sees support quality that should trigger retention campaigns. Sales sees support volume on accounts in active deals. Everyone sees the same customer.

Native CRM and Marketing Included

HubSpot CRM is free and unlimited. HubSpot Marketing Hub adds email, automation, and lifecycle marketing - all on the same database as Service Hub. No more Re:amaze plus three other tools.

Active Product Investment

HubSpot ships product updates every two weeks with a transparent public roadmap. Re:amaze, under GoDaddy's broader SMB strategy, has a slower release cadence than focused service platform leaders.

B2B and Mid-Market Capability

Account hierarchies, customer health scores, proactive service, deal-tied support - all native to HubSpot. Capabilities Re:amaze's e-commerce SMB DNA doesn't fully support.

AI Without Add-On Pricing

HubSpot Breeze AI handles conversation summarization, response suggestions, knowledge base recommendations, and customer self-service - included in Service Hub Pro and Enterprise.

Larger Integration Ecosystem

HubSpot's app marketplace covers business tooling well beyond e-commerce. The Zapier-as-middleware dependency shrinks significantly.

our process

Our Re:amaze to HubSpot

Migration Process

A clear, step-by-step execution plan with full visibility at every stage. No black boxes, no unexpected issues during migration.

Step 1.

Discovery & Mapping

We audit your Re:amaze account and any connected Shopify or marketing tools.

Full Re:amaze audit - Conversations, Workflows, FAQ, Chatbot flows
Shopify (or other e-commerce) integration audit
Custom field and tag inventory
Multi-brand setup review if applicable

Step 2.

System Build & Data Preparation

We configure HubSpot Service Hub and clean your Re:amaze data in parallel.

HubSpot Service Hub set up - pipelines, properties, teams, automation
Re:amaze data exported via API
Shopify integration configured with HubSpot's deep Shopify connector
Macros rebuilt as HubSpot Snippets and Canned Responses

Step 3.

Migration with Validation

We transfer data in batches with QA after every step.

Migrated in dependency order - Customers, Conversations, FAQ articles
Workflows rebuilt as HubSpot Workflows in staging
Chatbot flows translated to Chatflows and Breeze AI
Your team validates each batch

Step 4.

Go-Live (Cutover)

Your team goes live with complete data continuity.

Final delta sync from Re:amaze
Re:amaze kept as read-only backup
Channels (email, chat, social, SMS) reconnected to HubSpot
Cutover scheduled around your low-volume support hours

Step 5.

Training & Support

We train your team and stay close after launch.

Role-based training for agents, leads, and admins
Walkthroughs on your real HubSpot Service Hub setup
Reference guides - Workflows to Workflows, Macros to Snippets
Post-migration support window

THE DIFFERENCE

From Re:amaze Complexity to

HubSpot Clarity

The worst outcome of a migration is ending up with a HubSpot system that still feels like Re:amaze. We use the migration as an opportunity to simplify, restructure, and improve how your CRM actually works.

	What Was in Re:amaze	What We Build in HubSpot
Scope	E-commerce SMB service - Shopify-tight, single-region focus	Full service platform plus CRM, marketing, CMS - scales from SMB to enterprise
CRM	Customer profiles tied to conversations only - no deals, no marketing engagement	Free unlimited CRM with deals, marketing engagement, and support all on one record
Product Pace	Steady GoDaddy-shaped roadmap with measured feature release pace	Biweekly product releases with transparent public roadmap and active investment
Automation	Workflows with strong e-commerce triggers - limited multi-object logic	HubSpot Workflows with multi-object automation, branching, and webhook actions
Reporting	Operational service metrics with limited revenue attribution	Customer lifetime value, retention impact, and revenue-tied support analytics

David Jenyns

Creator of SYSTEMology®

Working with Ratul was a game-changer for us. His expertise and dedication significantly improved our marketing strategies and CRM implementation, leading to noticeable growth in our customer engagement and sales.

Faster time to value with
unified data

60%

Personalized experience have
increased stats.

10,000+

Joe Liffrig

Technology Product Leader at Cornerstone Licensing

HubXpert delivered what we needed. Their team migrated our CRM data from Microsoft Dynamics 365 to HubSpot, ensuring a smooth transition with no disruption. The migration was organized, accurate, and focused on data integrity.

CRM Records Migrated

33,638+

Data Accuracy Maintained

100%

Liselotte Leijten-Deppenbroek

Chief Operating Officer

HubXpert successfully migrated over 200,000+ support tickets from Trengo to HubSpot Service Hub, delivering a seamless transition, improved automation, and a scalable customer support operation.

Support tickets migrated

200,000+

Service pipelines & automations implemented

65+

CHALLENGES

Common Migration Challenges (And How We Solve Them)

Migration issues don't come from the transfer itself. They come from poor planning, bad mapping, and no validation. We fix these before they become problems.

Zero Data Loss

Full Re:amaze export via API. Every conversation, customer record, custom field, tag, and FAQ article verified on both sides.

Shopify Integration Preserved

HubSpot's Shopify integration provides comparable depth to Re:amaze for order context, plus deeper sync for marketing and CRM use cases.

Workflows Rebuilt Natively

Every active Workflow is rebuilt as a HubSpot Workflow with the same outcomes - but with multi-object logic and conditional branching.

Multi-Brand Setup Handled

Re:amaze's Brand-based multi-brand support translates to HubSpot's multi-brand Conversations setup. Each brand keeps its own widget, routing, and signature configuration.

Push Campaigns Become Marketing Email

Re:amaze Push Campaigns (outbound messaging) translate to HubSpot Marketing Email, often with better segmentation and analytics.

No Downtime

Re:amaze stays live during preparation. Channel cutover is scheduled during your low-volume hours.

FAQ

Questions You Might Have

Will we lose our Shopify integration?

No. HubSpot's Shopify integration is comparable to Re:amaze's for order context - and deeper for marketing and CRM use cases. Order history, customer records, products, and behavioral events all sync to the same contact record your support team uses.

What happens to our Macros?

Every Macro is rebuilt as a HubSpot Snippet or Canned Response. Agents see the same shortcuts and response templates on day one. Personalization tokens migrate to HubSpot's equivalent.

Can you migrate our Workflows?

Yes. Every active Workflow is rebuilt as a HubSpot Workflow with the same triggers, conditions, and actions - but with multi-object logic and conditional branching Re:amaze's Workflows don't fully support.

What about our FAQ articles?

FAQ articles migrate to HubSpot Knowledge Base with categories, tags, and SEO metadata preserved. The customer-facing experience usually improves due to HubSpot's more modern KB UX.

Can you handle our multi-brand setup?

Yes. Re:amaze's Brand-based multi-brand support translates to HubSpot's multi-brand Conversations and pipelines configuration. Each brand keeps its own chat widget, routing rules, signatures, and reporting.

Will we lose any conversation history?

No. Every conversation, message, internal note, mention, and CSAT response migrates with full history. Counts reconciled on both sides before sign-off.

How long does a Re:amaze to HubSpot migration take?

Most Re:amaze migrations run 5 to 8 weeks. Larger accounts with multi-brand setup, extensive Workflows, and significant chatbot flows can take up to 10 weeks.

Is there any downtime?

No. Re:amaze stays live during preparation. Channel cutover is scheduled during your low-volume hours.

Can we keep our existing chatbot flows?

Yes. Re:amaze chatbot flows are translated to HubSpot Chatflows and Breeze AI. The same qualification logic, routing, and bot-to-human handoff - on HubSpot's platform.

Do we need to clean our Re:amaze data first?

No. Tag consolidation, customer deduplication, and conversation cleanup are all part of the migration process.

BOOK CONSULTATION

Make Your Decision

We make everything else easy

With 5+ years of industry experience, 150+ successful projects, and a 98% client satisfaction rate, we've built deep migration expertise across every major CRM, CMS, marketing, and helpdesk platform. Our team has helped 20+ retainer clients personalize their HubSpot setup post-migration, so you don't just inherit a copy of your old system - you launch on a CRM that actually fits how your business runs.

Takes 30 minutes

Delivered by certified HubSpot expert

Re:amaze to HubSpot Service Hub Migration Without Losing Data

Why Migrate from Re:amaze to HubSpot?

Built for E-Commerce SMBs, Strains Beyond That Scope

GoDaddy Acquisition Reshaped Roadmap Pace

Customer Profile Split Between Re:amaze and Shopify

Reporting Stays at Operational Service Metrics

Smaller Integration Ecosystem Outside Core E-Commerce

The Real Cost: SMB Service Plus the Rest of Your Stack

What We Migrate from Re:amaze (Core Data & Assets)

Tickets, Conversations & Customer Data

Macros, Workflows & Automations

Knowledge Base, SLAs & Agent Setup

Channels & Integrations

Benefits of Migrating From Re:amaze to HubSpot

One Contact Record Across Sales, Marketing, and Service

Native CRM and Marketing Included

Active Product Investment

B2B and Mid-Market Capability

AI Without Add-On Pricing

Larger Integration Ecosystem

Our Re:amaze to HubSpot Migration Process

Discovery & Mapping

System Build & Data Preparation

Migration with Validation

Go-Live (Cutover)

Training & Support

From Re:amaze Complexity to HubSpot Clarity

What Was in Re:amaze

What We Build in HubSpot

Scope

CRM

Product Pace

Automation

Reporting

Our Clients

David Jenyns

Working with Ratul was a game-changer for us. His expertise and dedication significantly improved our marketing strategies and CRM implementation, leading to noticeable growth in our customer engagement and sales.

Joe Liffrig

HubXpert delivered what we needed. Their team migrated our CRM data from Microsoft Dynamics 365 to HubSpot, ensuring a smooth transition with no disruption. The migration was organized, accurate, and focused on data integrity.

Liselotte Leijten-Deppenbroek

HubXpert successfully migrated over 200,000+ support tickets from Trengo to HubSpot Service Hub, delivering a seamless transition, improved automation, and a scalable customer support operation.

Common Migration Challenges (And How We Solve Them)

Zero Data Loss

Shopify Integration Preserved

Workflows Rebuilt Natively

Multi-Brand Setup Handled

Push Campaigns Become Marketing Email

No Downtime

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