Bitrix24 to

HubSpot Migration

Without Losing Data

Move from Bitrix24 to HubSpot with a structured migration that preserves your CRM data, simplifies your workflows, and replaces an everything-platform with a focused CRM your team can actually navigate.

Trusted by 50+ healthcare organizations

Teams that leveled up their development with HubXpert

The Problems

Why Migrate from

Bitrix24 to HubSpot?

These are patterns we see in nearly every Bitrix24 account before a team makes the move.

The Everything-Platform Problem

Bitrix24 bundles CRM, intranet, HR, project management, telephony, and document collaboration. The breadth is impressive - until you realize your sales team only uses 15% of it and the rest is noise that slows the UI to a crawl.

Data Residency and Geopolitical Concerns

Bitrix24's origins and ongoing data hosting raise questions for many Western enterprises around data residency, compliance frameworks, and procurement. For regulated industries, those questions don't go away.

The Interface Has Too Many Surfaces

Activity Stream, Workgroups, Tasks, CRM, Drive, Calls, Sites, Chat - every section has its own paradigm. Reps spend time figuring out where information lives instead of doing the work.

Marketing Automation is Underpowered

Bitrix24 has email marketing and basic automation, but it isn't a real marketing platform. Most serious marketing teams end up using Mailchimp, ActiveCampaign, or another tool alongside it - and reconciling the data manually.

Customization is Heavy and Partner-Driven

Real customization in Bitrix24 needs PHP, REST API knowledge, and often a certified partner. Simple changes can stall for weeks. The free plan looks generous until you realize what's actually behind a paywall.

The Real Cost: A Platform Your Team Doesn't Trust

Bitrix24's pricing looks attractive, especially with the free tier. But the real cost shows up in partner fees, third-party tools to plug gaps, and the productivity drag of running a platform that does fifteen things mediocrely. HubSpot's focus is usually worth more than Bitrix24's breadth.

Hubspot Users

How Many Businesses Are Moving to HubSpot?

The amount is a lot in the last 12 years. It is very obvious why businesses are moving or migrating.  

HubSpot offers an easy to use high growth & fast deploy CRM platform that build for scale. You’ll find everything you need to run your business.

Request a Quote

The SOLUTION

What We Migrate from Bitrix24

(Core Data & Assets)

Most tools only move contacts and deals. We migrate the full depth of your Bitrix24 CRM, including the telephony logs, business processes, and document trails that other migrators leave behind.

CRM Records / Core Records
- Contacts, Companies, Leads, and Deals with full activity history
- Smart Process Automation (SPA) entities and their relationships
- Activities - Tasks, Calls, Meetings, Notes, Emails
- Telephony call records and call recordings (where in scope)
- Documents, attachments, and Drive files associated with records
- Quotes, Invoices, and the product catalog
- Open Channel conversations (chat, social messages) tied to contacts
Automation
- Business Processes rebuilt as HubSpot Workflows
- CRM Automation Rules translated to HubSpot logic
- Robotic Process triggers mapped to HubSpot workflow actions
- Lead distribution and round-robin rules
- Email templates and email scheduling
- Notification and SLA logic
- REST API webhook integrations rebuilt
Structure & Setup
- Custom fields, lists, and field dependencies
- Sales Pipelines and Pipeline Stages
- Roles, permissions, and access rights
- Departments and organizational structure (where it informs CRM access)
- Lead scoring rules
- Tags and segmentation lists
- Saved filters translated to HubSpot Lists
Integrations
- Telephony platforms - replacement options reviewed (Aircall, JustCall, HubSpot Calling)
- Email - Gmail, Outlook, IMAP/SMTP
- Marketing platform replacement - HubSpot Marketing Hub
- Accounting - 1C, QuickBooks, Xero (whatever you're running)
- Document storage - Google Drive, SharePoint, Dropbox
- Zapier and custom REST API integrations rebuilt
- Open Channel sources - Telegram, WhatsApp, Facebook, Instagram

BENEFITS

Benefits of Migrating

From Bitrix24 to HubSpot

When you've outgrown the free plan and the paid plan still doesn't replace the third-party tools you're using, it's time to consolidate onto a platform that does CRM seriously.

Focus Over Breadth

HubSpot does CRM, marketing, service, and CMS exceptionally well - instead of doing fifteen things at average quality. Reps stop hunting for the right surface and start selling.

A Modern, Single-Pane UX

One contact record, one navigation, one design language. The Activity Stream and Workgroups complexity of Bitrix24 disappears.

Real Marketing Automation

HubSpot Marketing Hub replaces Bitrix24's email tool plus whatever third-party platform you're running alongside it. One database, one set of workflows.

Compliance and Hosting Clarity

HubSpot offers transparent data residency (US, EU), SOC 2 Type II, GDPR-aligned data processing, and procurement-ready documentation that enterprise buyers expect.

Automation Without a Partner

HubSpot's no-code workflow builder replaces Business Processes - your internal team owns the logic without depending on a Bitrix24 partner.

Predictable Pricing

Contact-based pricing with clear tiers. No more weighing whether to upgrade to unlock features that should have been included to begin with.

our process

Our Bitrix24 to HubSpot

Migration Process

A clear, step-by-step execution plan with full visibility at every stage. No black boxes, no unexpected issues during migration.

Step 1.

Discovery & Mapping

We audit your Bitrix24 account and identify what's actively used vs. what's deadweight.

Full Bitrix24 audit - CRM, SPA, Business Processes, Open Channels
Telephony and call log strategy
Field-level mapping to HubSpot
Risks flagged upfront

Step 2.

System Build & Data Preparation

We configure HubSpot and clean your Bitrix24 data in parallel.

HubSpot portal set up - pipelines, properties, hubs
Bitrix24 data exported via REST API
Duplicates and orphaned records resolved
Test migration on a sample

Step 3.

Migration with Validation

We transfer data in batches with QA after every step.

Migrated in dependency order - Companies, Contacts, Leads, Deals
Business Processes rebuilt as HubSpot Workflows
SPA entities migrated as HubSpot Custom Objects
Your team validates each batch

Step 4.

Go-Live (Cutover)

Your team goes live with complete data continuity.

Final delta sync from Bitrix24
Bitrix24 kept as read-only backup
Team starts working in HubSpot immediately
Cutover scheduled around your hours

Step 5.

Training & Support

We train your team and stay close after launch.

Role-based training for sales, marketing, and admins
Walkthroughs on your real setup
Reference guides for common Bitrix24-to-HubSpot equivalents
Post-migration support window

THE DIFFERENCE

From Bitrix24 Complexity to

HubSpot Clarity

The worst outcome of a migration is ending up with a HubSpot system that still feels like Bitrix24. We use the migration as an opportunity to simplify, restructure, and improve how your CRM actually works.

	What Was in Bitrix24	What We Build in HubSpot
Scope	CRM, intranet, HR, project management, telephony, drive - fifteen surfaces, average quality	Focused CRM, marketing, service, and CMS - fewer surfaces, depth where it matters
Automation	Business Processes and CRM Robots requiring partner support for changes	Native HubSpot Workflows with no-code editing your internal team owns
Marketing	Basic email marketing supplemented by a separate third-party platform	HubSpot Marketing Hub on the same database as your CRM
Compliance	Data residency and procurement questions that don't always resolve cleanly	Transparent US/EU hosting, SOC 2 Type II, and GDPR-aligned data processing
Customization	PHP and REST API customization, partner-led	No-code property and workflow creation owned by internal admins

David Jenyns

Creator of SYSTEMology®

Working with Ratul was a game-changer for us. His expertise and dedication significantly improved our marketing strategies and CRM implementation, leading to noticeable growth in our customer engagement and sales.

Faster time to value with
unified data

60%

Personalized experience have
increased stats.

10,000+

Joe Liffrig

Technology Product Leader at Cornerstone Licensing

HubXpert delivered what we needed. Their team migrated our CRM data from Microsoft Dynamics 365 to HubSpot, ensuring a smooth transition with no disruption. The migration was organized, accurate, and focused on data integrity.

CRM Records Migrated

33,638+

Data Accuracy Maintained

100%

Liselotte Leijten-Deppenbroek

Chief Operating Officer

HubXpert successfully migrated over 200,000+ support tickets from Trengo to HubSpot Service Hub, delivering a seamless transition, improved automation, and a scalable customer support operation.

Support tickets migrated

200,000+

Service pipelines & automations implemented

65+

CHALLENGES

Common Migration Challenges (And How We Solve Them)

Migration issues don't come from the transfer itself. They come from poor planning, bad mapping, and no validation. We fix these before they become problems.

Zero Data Loss

Full Bitrix24 export via REST API. Field-by-field mapping. Record counts and relationships reconciled on both sides.

Business Processes Rebuilt Cleanly

Every active Business Process is rebuilt as a HubSpot Workflow with the same outcomes, owned by internal admins instead of partners.

Telephony Replaced Thoughtfully

We help you choose the right telephony replacement - Aircall, JustCall, HubSpot Calling, or your existing system - and migrate call history where the data structure allows.

SPA Entities Mapped to Custom Objects

Smart Process Automation entities map cleanly to HubSpot Custom Objects with relationships preserved.

No Downtime

Both systems run in parallel until cutover. Your team is never locked out.

Fast Team Adoption

Clean HubSpot setup, role-based training, and reference guides that translate every common Bitrix24 task into HubSpot.

FAQ

Questions You Might Have

Can you migrate from Bitrix24 Cloud and Bitrix24 On-Premise?

Yes. Both versions are supported. Cloud migrations use the REST API. On-premise migrations can also use direct database access for the cleanest possible extract.

What happens to our Business Processes?

Every Business Process is rebuilt as a HubSpot Workflow. The triggers, conditions, and actions are mapped 1:1 in most cases, but with a no-code editor your team can own.

Can you migrate our telephony and call recordings?

Call logs and metadata migrate. Call recordings can be migrated where storage and compliance allow. We help you choose a replacement telephony platform - Aircall, JustCall, or HubSpot's native calling - that integrates with HubSpot cleanly.

Will we lose data during migration?

No. Every contact, company, lead, deal, SPA entity, and activity moves with full history. Record counts are reconciled before sign-off.

Can you migrate Smart Process Automation (SPA) entities?

Yes. SPA entities map to HubSpot Custom Objects with their fields and relationships preserved.

How long does a Bitrix24 to HubSpot migration take?

Most Bitrix24 migrations run 7 to 10 weeks. Larger instances with significant SPA usage, Business Processes, and telephony integration can take up to 12 weeks.

Is there any downtime?

No. Bitrix24 stays live during preparation. Cutover is scheduled outside business hours with a final delta sync.

What about Open Channel conversations from Telegram, WhatsApp, Facebook?

Open Channel conversations tied to contacts migrate into HubSpot Conversations. The corresponding channels are reconnected to HubSpot's native messaging integrations going forward.

Will our REST API integrations keep working?

We rebuild them against HubSpot's API. In many cases, native HubSpot integrations can replace custom Bitrix24 REST calls, reducing your maintenance burden.

Do we need to clean our Bitrix24 data first?

No. Deduplication, orphaned record cleanup, and field standardization are part of the migration.

BOOK CONSULTATION

Make Your Decision

We make everything else easy

With 5+ years of industry experience, 150+ successful projects, and a 98% client satisfaction rate, we've built deep migration expertise across every major CRM, CMS, marketing, and helpdesk platform. Our team has helped 20+ retainer clients personalize their HubSpot setup post-migration, so you don't just inherit a copy of your old system - you launch on a CRM that actually fits how your business runs.

Takes 30 minutes

Delivered by certified HubSpot expert

Bitrix24 to HubSpot Migration Without Losing Data

Why Migrate from Bitrix24 to HubSpot?

The Everything-Platform Problem

Data Residency and Geopolitical Concerns

The Interface Has Too Many Surfaces

Marketing Automation is Underpowered

Customization is Heavy and Partner-Driven

The Real Cost: A Platform Your Team Doesn't Trust

What We Migrate from Bitrix24 (Core Data & Assets)

CRM Records / Core Records

Automation

Structure & Setup

Integrations

Benefits of Migrating From Bitrix24 to HubSpot

Focus Over Breadth

A Modern, Single-Pane UX

Real Marketing Automation

Compliance and Hosting Clarity

Automation Without a Partner

Predictable Pricing

Our Bitrix24 to HubSpot Migration Process

Discovery & Mapping

System Build & Data Preparation

Migration with Validation

Go-Live (Cutover)

Training & Support

From Bitrix24 Complexity to HubSpot Clarity

What Was in Bitrix24

What We Build in HubSpot

Scope

Automation

Marketing

Compliance

Customization

Our Clients

David Jenyns

Working with Ratul was a game-changer for us. His expertise and dedication significantly improved our marketing strategies and CRM implementation, leading to noticeable growth in our customer engagement and sales.

Joe Liffrig

HubXpert delivered what we needed. Their team migrated our CRM data from Microsoft Dynamics 365 to HubSpot, ensuring a smooth transition with no disruption. The migration was organized, accurate, and focused on data integrity.

Liselotte Leijten-Deppenbroek

HubXpert successfully migrated over 200,000+ support tickets from Trengo to HubSpot Service Hub, delivering a seamless transition, improved automation, and a scalable customer support operation.

Common Migration Challenges (And How We Solve Them)

Zero Data Loss

Business Processes Rebuilt Cleanly

Telephony Replaced Thoughtfully

SPA Entities Mapped to Custom Objects

No Downtime

Fast Team Adoption

Other Migration to HubSpot We Offer

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BigCommerce

Bitrix24

Brevo

Campaign Monitor

Close CRM

Constant Contact

Contentful

ConvertKit

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CSV Files

Custom CRM

Drift

Drip

Drupal

Eloqua

FileMaker Pro

Freshdesk

Freshsales

GetResponse

Ghost

GoHighLevel

Google Sheets

Gorgias

Groove by Clari

Help Scout

HubSpot Agency Client Handoff