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Seamless setup and introduction to HubSpot for effective business use.
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Implement HubSpot Service Hub for efficient customer support management.
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Integrate HubSpot with your existing systems for seamless workflows.
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HubSpot solutions tailored to the needs of Bangladeshi businesses.
Design user-friendly and visually appealing websites that engage visitors.
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Optimize workflows, boost efficiency, and enhance productivity with Odoo ERP.
HubSpot – Trengo to Service Hub Migration for an E-Commerce Provider Pinkcube
Company
Pinkcube
Timeline
20 Weeks
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Hubspot Subscription
Sales Hub Professional
Service Hub Professional
Task
Migrate all customer service operations from Trengo to HubSpot Service Hub Professional, build scalable pipelines, and enable automation, reporting, and customer satisfaction tracking for B2B and B2C operations.
Project Overview
Pinkcube, a Netherlands-based eCommerce company that provides custom merchandise for both B2B and B2C clients, was managing customer support through multiple disconnected systems — including Trengo. As their ticket volume crossed 200K, managing service operations, routing, and reporting became increasingly complex. HubXpert migrated their entire support infrastructure to HubSpot Service Hub Professional, transferring over 200K tickets while maintaining data accuracy and continuity. We built 15+ service pipelines, created 50+ automation rules, and designed a system that now routes every customer inquiry to the right team — ensuring faster resolution, complete visibility, and measurable efficiency.
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Problem Statement
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Fragmented Ticket Management
Tickets were scattered across Trengo and other systems, leading to delayed responses, poor visibility, and duplication of work. -
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Lack of Automation & Structured Workflows
Service operations relied on manual routing, causing inefficiency and inconsistent customer experiences. -
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No Unified Reporting or Customer Feedback
The absence of a single platform made it impossible to track service metrics, agent performance, or customer satisfaction effectively. -
Fragmented Ticket Management
Tickets were scattered across Trengo and other systems, leading to delayed responses, poor visibility, and duplication of work. -
Lack of Automation & Structured Workflows
Service operations relied on manual routing, causing inefficiency and inconsistent customer experiences. -
No Unified Reporting or Customer Feedback
The absence of a single platform made it impossible to track service metrics, agent performance, or customer satisfaction effectively.
Our Solution
Seamless Migration & Service Hub Setup
Migrated over 200K historical tickets from Trengo into HubSpot Service Hub.
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Set up 15+ dedicated pipelines for various service categories.
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Built 50+ automation rules to route tickets based on query type, priority, and channel.
Seamless Migration & Service Hub Setup
Automation & Customer Experience Optimization.
Implemented Service Hub workflows to transfer tickets between pipelines automatically.
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Enabled transactional emails for order status, support confirmations, and post-resolution updates.
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Integrated satisfaction surveys triggered after ticket closure for quality tracking.
Automation & Customer Experience Optimization.
Reporting & Visibility
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Created dashboards inside HubSpot Service Hub to monitor team performance, response times, and satisfaction scores.
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Enabled leadership to measure operational efficiency with complete transparency.
Equipped leadership with complete visibility into operational efficiency and service metrics, moving away from fragmented data to complete, measurable transparency.
Integrated Sales Hub features for unified visibility between service and sales teams.
Reporting & Visibility
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200K+ tickets migrated successfully to HubSpot Service Hub.
Achieved successful and accurate migration of 200K+ historical tickets, and simultaneously established a consistent system for tracking customer satisfaction through automated post-resolution surveys.
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Automated workflows and routing reduced manual handling by over 60%.
Automated workflows and intelligent routing successfully reduced the service team's manual ticket handling and assignment efforts by over 60%.
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Full visibility & real-time reporting for leadership and service teams.
Leadership and service teams gained access to full visibility and real-time reporting, replacing fragmented data with measurable, centralized performance metrics for continuous optimization.
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HubSpot – End-to-End Guest Experience Automation for a Resort & Villa WhiteVillas
HubSpot – Trengo to Service Hub Migration for an E-Commerce Provider Pinkcube
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Patient Lifecycle Transformation for a Healthcare Provider Leva Medical
Patient Lifecycle Transformation for a Healthcare Provider Leva Medical
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HubSpot – NexTech EHR Integration for a Healthcare Provider Leva Medical
NexTech EHR Integration for a Healthcare Provider Leva Medical
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Data Accuracy by 90% and Improved Revenue Tracking For an IOS SaaS Platform Mobile Action
Hubxpert enhanced MobileAction's data accuracy by 90%, optimized revenue tracking, and improved contact source reporting and buyer journey setup.
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How Pinkcube Boosted Sales by 30% with Custom Automation.
Discover how Pinkcube achieved a 30% sales boost through custom automation and seamless integration with HubSpot, boosting efficiency and experience.
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HubSpot Sales Hub Professional Onboarding for a Software Service Company, RiseUp Labs
HubSpot onboarding transformed Riseup Labs' sales processes, improving pipeline visibility, team productivity, and data-driven decision-making.